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Our easy to use online booking system lets you book whenever and wherever you want 24 hours a day, 365 days of the year

Kapiti Castles, Covid-19 and Our Response

With the latest announcement, Alert Level 2 will look a little different for us compared to last time - But we are Bouncing Back and ready to bring fun to the safety of your own home!. Although we will hire out our entire range of inflatables and entertainment, our main priority is to keep our customers, employees and local community safe.

We have re-implemented our Covid Level 2 policies, procedures and processes to ensure that we can operate our business. All of our products are fully sanitized for your peace of mind. We follow very strict cleaning procedures, using only the very best antibacterial cleaning products - but this isn't new for us, we do this every day of the year with out entire hire range.

If you have any questions, concers or are seeking advice around what you can do during Alert Level 2 then our Bookings & Events team are on hand to assist you with all of your event needs. Just call our team on (022) 099 0843 or email bookings@kapiticastles.co.nz

We have made avliable a poster for you and your event as well as a Contact Tracing Register to download. At an event, for example a wedding, tangihanga, birthday party, either the venue owner or operator, or the organiser/hirer of the venue is the person who is responsible for making sure there are ways for people to record their visit.​​​​​​​

Booking & Payment

For most of our customers, our business has always operated in a contactless way when making a booking, so there is no change in how we work here. So you can still book online 24/7 whenever and wherever you want, or you can call our bookings team on (022) 099 0843 between 8 am and 8 pm 7 days a week.

In the unfortunate circumstances that we do move to a higher alert level, or you are no longer able to host your event due to personal restrictions or circumstances relating to COVID-19 Alert Level 2 - We have removed the stress for you, and your booking can be cancelled at no charge and any payments already made will be issued to you as a gift certificate with no expiry date.

Contactless payment can be made in advance of your booking or upon delivery, and we have a safe and secure system to complete this. Payment can be made via:

  • Internet Banking 

  • Over the Phone with your Debit or Credit Card 

  • Online through our secure service with your Debit or Credit Card

  • Via PayWave on our eftpos machine

We do not charge additional fees for online or in-person contactless payment, and for those who are not familiar with in-person payment options, payment made via PayWave upon delivery with Eftpos, Debit and Credit Cards.

Equipment Deliveries Collections/Returns

To keep contact to a minimum we are promoting our offering of non-contact delivery service and self-service options on a range of our hire options. Please do not come to collect equipment without booking first but of course If you would prefer us to deliver, set up and pack down the equipment, then, of course, we can complete that for you.

Although we are in no way promoting social gatherings or parties, we can operate at public events complying with Alert Level 2 Guidelines of up to 50 people within a defined space indoors or 100 people in a defined space outdoors. Our staff providing a service to your event are not included within this limit.

  • Inflatables will only be set up in private back gardens or at events operating with Alert Level 2 Guidelines.

  • We are only accepting hires where inflatables will be set up on the grass or indoors.

  • The inflatable cannot be moved whilst on hire, however, this is already standard procedure.

  • Access must be clear.

  • If an outdoor socket isn't available, then your extension lead will need to be plugged in and put outside for us to plug into before our arrival.

  • The inflatable will be disinfected upon collection and then left in storage for a minimum of 2 days before being cleaned thoroughly ready for hire again.

  • You must inform us if upon booking if anyone in your household shows symptoms of Coronavirus or have had symptoms in the past 14 days.

  • If any member of the household starts to develop the Coronavirus symptoms during the hire period then the use of the inflatable must cease, and we must be informed of this immediately.

If you are doing a self-service hire, the hired equipment will be left in a secure place at our premises, with instructions for collection sent to you via text and email when your booking is confirmed – you may not see or have contact with our staff during this process. Your confirmation email will also include instructions on the secure place to return your equipment once your booking has ended.

Hire Agreements, Health and Safety and our Terms and Conditions are now included in our online booking form so you may not need to sign for this on collection as you usually would.

Cleaning Procedures

We have always operated our business with extensive cleaning procedures, including disinfecting every piece of equipment after every hire with commercial equipment and ensuring that it is safe and meets our high standard. But during alert Level 2, we have made our rules around this more strict, including using additional products and different methods.

LAYBY AVAILABLE

Our fantastic LayBy options allow you to confirm your booking and spread the payments over as many weeks as you want.

OFFER OF THE MONTH

Book the Sumo Arena online during September 2021 for any date in 2021 and save up to $50 - Promo Code: SAO21. T's & C's Apply