How do I make a booking?

Once you have decided what entertainment you would like at your event, there are many ways you can make a booking. Once confirmed, our expert team will gather all the information and add it to our system; this usually happens within a few minutes.


I have found a cheaper quote; will you match it?

We are your #1 local event and party hire experts because of our high standard of service and the latest and greatest equipment, providing safe and clean fun. We always work to give you the best entertainment at the best price, but we are unable to compromise on our values and service for your event meaning we are unable to price match.


What are the payment options?

We believe that you should be able to pay for your booking with us in whatever way works for you, We offer a variety of payment options to suit everyone, which you can read more about below. If you don’t see a payment option that works for you, just let us know and we will work together to find the best solution for you - just ask!

  • Invoice
    • If you require an invoice for your booking, please contact our accounts team at accounts@kapiticastles.co.nz or (022) 099 0843 to arrange this no less than 7 days before the start date of your event
  • Payment-Plan
    • Our fantastic Payment-Plan option allows you to confirm your booking now and spread the payments over as many weeks as you like, with as much or as little as you like each week leading up to your booking Its super easy, just select ‘Payment-Plan’ as your payment method when you book online and your all set! Our accounts team will do the rest.

  • Eftpos/Debit/Credit Card on delivery
    • Our delivery team have portable eftpos machines available in their vehicles which will allow you to pay for your booking using your eftpos, debit or credit card upon their arrival. We do not have a surcharge for credit card or paywave payments.
  • Bank Transfer
    • Payment via a bank transfer is accepted. To arrange this, please email our accounts team at accounts@kapiticastles.co.nz or call (022) 099 0843 to request this option no less than 7 days before the start date of your event. Please put your Booking ID as the reference for your payment so we can assign the payment to your booking.
  • Over the phone (Debit/Credit Card)
    • Over the Phone - Our accounts team are available to process your payment over the phone through our secure server using your debit or credit card. Please call our accounts team on (022) 099 0843 with your Booking ID to do this.

  • Online (Debit/Credit Card)
    • Payment for your booking can be made using our secure online portal with your credit or debit card and must be completed no less than three working days before your event starts. To arrange this, please email our accounts team at accounts@kapiticastles.co.nz or call (022) 099 0843 to request this option.
  • Cash on Delivery
    • Payment for your booking can be made in cash (notes and coins) to the delivery team on arrival.
  • LayBuy
    • We accept LayBuy. We can process this upon delivery. Download the Laybuy app and activate the Layby card, present this to our team upon arrival and pay in 6. Always interest-free.

Do you own all the equipment on your website?

We are proud to say that we own and operate everything you see on our website; we even design and manufacture a lot of it ourselves!


Can we see the equipment before we book?

A picture speaks a thousand words, and you can see everything we have to offer on our website; however, if you really want to see our equipment before you book, you can make an appointment to see us. Our smaller items are nice and easy, but our inflatables take lots of time to set up, so there may be a small charge for this.


Will the equipment fit at my event?

There is always a solution! The measurements of each item are displayed readily on our website, but if you are unsure, just contact us, and we can give you more advice over the phone or complete a site visit.


Will you make regular contact once I have booked?

You can be assured that once you receive your confirmation email, your booking is safe! Our Bookings & Events team will reach out to you a couple of weeks before, a week in advance, and in the morning of your event to run through the final details and ensure there are no changes. Other than that, you will meet us at your delivery time, where your event will be filled with FUN. If you need to talk to us before your booking, we are here and ready to help.


When will you arrive at the event?

Every item takes different amounts of time to set up, but we always arrive with plenty of time ensuring that the equipment is ready to go ahead of your events start time. Our Logistics team will confirm these times with you prior to the event but we ask that you allow enough time for this prior to your event starting when booking.


What happens if it rains?

Sometimes the weather is not ready for your event. Cancellations made because of the weather are the Customer's responsibility and are only accepted when made within 24 hours before the booking start time, but no later than 2 hours before the booking start time. Any cancellations made outside this period are subject to the standard cancellation policy, all payments made in advance are subject to our standard cancellation and refund policy. but you can read our terms and conditions for more information.


Can I make a last-minute booking?

It is never too late to book with Kapiti Castles, our vast range of equipment allows us to provide entertainment for last minute events... even if that is only the day before. However during our peak season (October to March) we recommend bookings 3 months in advance.


Can I cancel my booking?

We understand that sometimes circumstance change, so we try to be as flexible as possible. When you book with us, we allocate equipment and recourses to ensure that your event is Stress-Free, and our team work really hard behind the scenes to ensure this. Depending on when you cancel your event, they may be cancellation charges to cover our costs already laid out for your event. You can view our cancellation policy by visiting Terms & Conditions.


Can you set up on concrete, driveways, gravel or decking?

Most of the equipment is designed to be set up on a grassed area or indoors, but we understand that this may not always be possible. We recommend contacting us before you book to talk through your options and create the best solution.


Can I have the equipment for more than 24 hours?

We have standard pricing for 4, 6 and 24 hours available on our website, but you can have the equipment for as long as you want if it is a safe and secure area – We offer a long term hire price from just $12 per day.


Do you have a brochure?

You can view our full hire range, entertainment ideas and packages by visiting Hire Options - But if you are stuck for ideas or need help deciding on the best options for your event, just give our team a call because we are your #1 Local Event & Party Hire Experts.


Can I change my booking?

We will collaborate with you to ensure that what you have booked is the best suited for your event, but sometimes things change – We ask that you give us as much notice as possible when changing equipment so that we can still provide you with the best service and to avoid disappointment.


Can we meet you?

Most events can be organised through our online booking form or over the phone, however larger events such as school galas, corporate events and community days can benefit from a pre-booking meeting in which we can come to your event site and work with you to make it the best.


What levels of service do you provide?

We offer every event solution from self-service options where you can collect equipment from us such as our Giant Games, Interactive Inflatables and even some Bouncy Castles, right through to full event and entertainment packages and management.


What kind of events do you do?

Here at Kapiti Castles, we provide a wide variety of equipment that can cater for many events such as Birthday Parties, Corporate Events, Weddings, Team Building Events, Family Reunions, Fundraisers, and More.


What is the Kapiti Castles Damage Waiver, and why should I consider it?

The Kapiti Castles Damage Waiver is an optional service that provides coverage for accidental damage to rented equipment during your rental period. It offers peace of mind and helps protect you from unexpected costs. The waiver covers accidental damage incurred during normal use, excluding deliberate misuse, negligence, or theft. The cost is 5% of the total rental cost. While the Damage Waiver is optional, it is designed to provide added security and convenience for our customers. If you choose not to purchase it, you will be responsible for any damages to the rented equipment. In the event of accidental damage, you should promptly notify us, and we will assess the damage to determine if it qualifies for coverage under the waiver. The maximum coverage is capped at the repair or replacement cost of the damaged equipment, and it does not cover consequential damages, loss of use, or additional rental days. You can acknowledge your understanding of the waiver's terms during the booking process.


FREQUENTLY ASKED QUESTIONS

Curiosity is our fuel, and expertise is our offering at Kapiti Castles! With over 13 years of industry experience, we're here to provide all the answers you seek about bouncy castles. From equipment inquiries to event advice, our dedicated team is ready to assist you every step of the way. We've compiled some frequently asked questions below, but feel free to reach out for more information. Let us make your event planning process smooth and stress-free. Contact us today and tap into our knowledge and support for an extraordinary event!

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