How do I make a booking?

Booking with us is a breeze! Choose your entertainment and book online 24/7 through our website, call us at (022) 099 0843, or email Once confirmed, our expert team will gather all the details and add them to our system, usually within minutes.

I have found a cheaper quote; will you match it?

We're committed to providing top-notch service and the latest, cleanest equipment. While we can't match every price, we promise to deliver the best value and experience for your event.

What are the payment options?

We offer various payment methods to suit everyone:

  • Invoice: Contact us at at least 7 days before your event.
  • Payment Plan: Spread payments over weeks. Select ‘Payment-Plan’ when booking online.
  • Eftpos/Debit/Credit Card on Delivery: Pay upon delivery with no surcharge.
  • Bank Transfer: Contact us at at least 7 days before your event.
  • Over the Phone: Call (022) 099 0843 with your Booking ID for secure payment.
  • Online: Use our secure payment portal.
  • Cash on Delivery: Pay our delivery team on arrival.

Do you own all the equipment on your website?

Yes! We own and operate everything you see on our website, and we even design and manufacture much of it ourselves. This ensures top quality and availability for your event.

Can we see the equipment before we book?

Sure! Check out photos on our website. If you want to see it in person, schedule an appointment. For larger items like inflatables, there may be a small setup fee.

Will the equipment fit at my event?

Absolutely! Each item’s measurements are listed on our website. If you're unsure, contact us for advice or schedule a site visit.

Will you make regular contact once I have booked?

Yes, we keep you updated! After your confirmation email, our team will check in a couple of weeks before, a week in advance, and on the day of your event. We're always available if you need us before then.

When will you arrive at the event?

We arrive with plenty of time to set up before your event starts. Our Logistics team will confirm the timing with you in advance.

What happens if it rains?

Weather can be unpredictable. Cancellations due to weather are accepted within 24 hours before the booking start time but no later than 2 hours before. Outside this period, our standard policy applies.

Can I make a last-minute booking?

Yes! We can accommodate last-minute bookings, even the day before. During peak season (October-March), we recommend booking 3 months in advance.

Can I cancel my booking?

We understand plans change. Cancellations may incur charges based on our costs. Please check our Terms & Conditions for details.

Can you set up on concrete, driveways, gravel or decking?

Most of our equipment is designed for grass or indoor use, but we can discuss options for other surfaces. Contact us to find the best solution.

Can I have the equipment for more than 24 hours?

Yes, you can! We offer long-term hire options from just $12 per day. Check our website for 4, 6, and 24-hour rates.

Do you have a brochure?

You can view our full hire range and packages online at Hire Options. Need help? Just give us a call for personalized advice.

Can I change my booking?

Yes, we can adjust your booking as needed. Please give us as much notice as possible to ensure we can accommodate changes.

Can we meet you?

For larger events like school galas, corporate events, and community days, we can meet on-site to plan the best setup. Smaller events can be organized online or over the phone.

What levels of service do you provide?

We offer everything from self-service options (like collecting Giant Games) to full event management and entertainment packages. Choose what works best for you!

What kind of events do you do?

We cater to all kinds of events: birthday parties, corporate events, weddings, team building, family reunions, fundraisers, and more.

What is the Kapiti Castles Damage Waiver, and why should I consider it?

Our Damage Waiver covers accidental damage to rented equipment for 5% of the rental cost. It provides peace of mind, excluding deliberate misuse, negligence, or theft. If you choose not to purchase it, you'll be responsible for any damages. For more details, see our terms during booking.


At Kapiti Castles, we love your curiosity and bring over 15 years of experience to every event! Whether you have questions about our bouncy castles or need advice for your event, we're here to help. Check out our frequently asked questions below, and if you need more info, don't hesitate to reach out. Let’s make your event planning easy and fun! Contact us today for expert advice and support.

    Kapiti Castles has inspired fun on our website